1. Shipping Availability

Apex Cart currently offers delivery within Pakistan.

We use third-party courier and delivery services to deliver orders to the address provided by the customer during checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after the order is placed.

Orders placed on weekends or public holidays may be processed on the next available business day.

Processing times may be longer during sales, promotions, holidays, or periods of unusually high order volume.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

• Major cities: 2–5 business days
• Other areas: 3–7 business days
• Remote areas: Delivery may take additional time depending on courier service availability.

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, incorrect address information, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

From time to time, Apex Cart may offer promotional free shipping or discounted shipping offers. Any such offer will be subject to the terms stated at the time of the promotion.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay for their order when it is delivered.

Customers are responsible for providing a valid phone number and complete delivery address so that the courier can successfully deliver the order.

6. Order Tracking

When tracking information is available, we may provide the customer with a tracking number or other delivery information.

Customers can use the tracking information provided to monitor the status of their shipment.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.

Apex Cart is not responsible for delays, failed deliveries, or additional delivery charges resulting from an incorrect, incomplete, or outdated address or contact information provided by the customer.

If you realize that your shipping information is incorrect, please contact us as soon as possible.

8. Failed Delivery Attempts

If a courier is unable to deliver an order because the customer is unavailable, the address is incorrect, the customer refuses the parcel, or for another reason attributable to the customer, the courier may make another delivery attempt or return the parcel to us.

Additional shipping charges may apply if an order needs to be shipped again.

9. Damaged Packages

If your package appears damaged at the time of delivery, please inspect the package before accepting it where possible.

If you receive a damaged or incorrect product, please contact us as soon as possible with your order details and photographs of the package and product so that we can investigate the issue and assist you according to our Return and Refund Policy.

10. Delayed or Lost Shipments

While we work with reliable courier partners, delivery delays can sometimes occur.

If your order has not arrived within the expected delivery period, please contact us so that we can help check the shipment status.

In cases where a shipment is confirmed as lost by the courier, Apex Cart will work with the courier to resolve the issue and determine the appropriate solution.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Apex Cart
Email: habibjanjua045@gmail.com
Phone: 03192305528